Tameside Housing Advice - Customer Satisfaction Survey

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Customer Satisfaction Survey

If you have visited Housing Advice recently we would like your feedback to ensure that we are offering the best service possible. The survey takes a few minutes and any answers you give will be completely confidential and will not in any way affect your housing situation.

[Required fields are marked with *.]

Q1. Overall, how would you describe the facilities in Housing Advice, would you say they are ......?

Q2. Housing Advice is open 10-3 Monday to Friday. How convenient is this for you, is it ......?

Q3. Would you say the staff at Housing Advice were ......?
Helpful	Yes No
Professional	Yes No
Polite	Yes No
Q4. On your first visit, how quickly were you seen at the counter by a member of staff, would you say it was ......?

Q5. Overall, do you feel your case was treated fairly by staff at Housing Advice?
Yes No
If No, please explain below:

Q6. If you needed to contact your case worker, would you say it was ......?

If you had problems, why was this:

Q7. Thinking about the information you were given to deal with your housing problem, would you say that you received ......?

If information was missing please explain what:

Q8.If you had other issues (apart from housing problems), were the staff good in directing you to other agencies who could help?

Q9. When Housing Advice is closed, were you aware that there was an "out of hours" service for emergencies?
Yes No
Q10. If you used the "out of hours" service were you?

Q11. Thinking about ways the service could be improved, would you prefer interviews to be conducted at ......?

If you "Any other venue" please specify:

Q12. How would you prefer Housing Advice to open?

Q13. How did you find out about Housing Advice?

If you "Other" please specify:

Q14. Do you have any ideas or suggestions about how the services or facilities at Tameside Housing Advice could be improved?

Q15. When you visited Housing Advice, were you ......?

If you "Other" please specify:

Q16. What was the main reason causing your housing problem?

If you "Other" please specify:

Q17. Can I ask you your age?

Q18. How would you describe your household? are you ......

If you "Other" please specify:

Q19. To which of these ethnic groups do you consider you belong?

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